Cancellation Policy

To help us continue providing quality care and to protect our appointment availability, we kindly ask all clients to honour our booking and cancellation policy.

As appointment spaces are limited and reserved especially for you, we now require a minimum of 48 hours’ notice for any cancellations or changes to your appointment.

Please note:

• Clients receive:
— An email reminder 48 hours before their appointment
— A text reminder 24 hours before their appointment

• Cancellations made less than 48 hours before the appointment time may incur a cancellation fee.

• Missed appointments or last-minute cancellations greatly impact our clinic, our practitioners, and other clients waiting for appointments.

Our cancellation fees are as follows:
— Less than 48 hours’ notice: 50% of the appointment cost
— Same day cancellation or no-show: 100% of appointment cost

We understand emergencies can happen, and these situations will always be considered with compassion and understanding where appropriate.

Thank you for respecting our time, energy, and commitment to supporting your healing journey.

Privacy Policy

Thank you for visiting www.manaaki.co

Your privacy is important to us, so to better protect it, we provide this notice explaining our online information practices and the choices you can make about how your information is collected and used on our website.

Manaaki Wellbeing is committed to protecting your privacy. Our official privacy policies are as follows:

The information we collect

On the Manaaki Wellbeing website, you can order products, read about our products, ethics, and vision, or participate in one of our online forums or blogs.

The types of personally identifiable information that may be collected on these pages include name, address, e-mail address, telephone number, credit card information, and information about your interests in and use of various products and services.

How Manaaki Wellbeing uses information

We may use the information you provide about yourself to fulfil your requests for our products and services or respond to your questions about our offerings.

We may also offer you other products or services that may interest you.

We sometimes use this information to inform you when we have released a new product for giveaways, etc. We also make changes to our subscriber agreements to fulfil your request for an online newsletter.

The information we collect with our online forums and communities provides an interactive experience and feedback on our products. We use this information to facilitate participation in these online forums and communities and, from time to time, to offer you new products or to invite you to special events.

We sometimes use the non-personally identifiable information we collect to improve the design and content of our site and personalise your Internet experience.

We may also use this information to analyse site usage and offer you products or services.

We will ensure that we disclose the information we hold when required by law.

We will also disclose such information in response to a law enforcement agency’s request.

Employees of Manaaki Wellbeing

Employees with access to personally identifiable information must protect it in accordance with this Privacy Notice. For example, they are not allowed to use the information for any purpose other than performing the services they provide to Manaki Wellbeing.

Manaaki Wellbeing may occasionally combine information we receive online with outside skincare information to enhance our ability to market our products or services that may be of interest to you.

Finally, Manaaki Wellbeing won't be able to use or transfer personally identifiable information provided to us for any purpose unrelated to those described above without also giving you an opportunity to opt out of such uses.

Cookies

To enhance your experience with our sites, many of our web pages use “cookies.” Cookies are text files we place in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information unless you provide this information by, for example, registering at one of our sites.

We use cookies to understand site usage and improve our site's content and offerings. For example, we may use cookies to personalise your experience on our web pages (e.g. to recognise you by name when you return to our site) and save your password in password-protected areas. We may also use cookies to offer you products, programs, or services.

Our commitment to security

We have put in place physical, electronic, and managerial procedures to protect against unauthorised access, maintain data security, and ensure the correct use of the information we collect online.

How to contact us

Feel free to contact us at info@manaaki.co with any questions or concerns about Manaaki Wellbeing's online privacy policy for this site or its implementation.