Terms and Conditions

Standard shipping delivery time frames

Orders shipped via standard shipping are delivered within 7 to 10 business days. Most standard orders are processed and shipped within 1 to 2 business days, depending on product availability. We charge a flat fee of $9.95 for postage, including GST. So that you know, orders are shipped and delivered on business days only.

Order enquiries and payment options 

If you have any urgent questions about a product, please email us. We are available Monday through Friday, from 10 am to 4.30 pm. If you have any questions about your order, please don't hesitate to contact customer care at info@manaaki.co. You can pay for your online order with a credit card using either Visa or Mastercard. Plus, we offer AFTERPAY Online, In-store, and layby.

Online store returns policy.

• We offer a 30-day money-back guarantee on all our online store products except discontinued items. The guarantee is valid from the shipping date. This means that if you are not completely satisfied for any reason, you can return the products to us for a full refund of the purchase price.

• We recommend sending your returns via Track and Trace Parcel Post for protection and prompt delivery. Shipping fees are not refundable.

• Please return the product to Manaaki Wellbeing, 85 St Lukes Road, Sandringham, Auckland 1025.

• Be sure to enclose a copy of your packing slip and the reason for your return. The estimated refund time is 10 to 15 business days from receipt. To ensure that your returns remain eligible for a refund, please have the package return postmarked before our 30-day money-back guarantee expires.